Group Configuration

Configuration of Groups for Help Desk

Introduction

This page will help you in creating and configuring groups for Help Desk as per your business requirements.

Pre-requisites:

✔️ Admin credentials

✔️User rights

Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.

Steps

How to create groups for the Help Desk:

Step 1: Select 'ESS Settings' from the left side menu.

Step 2: Select ‘HelpDesk’ tab inside the ESS Settings page.

Step 3: Select 'Groups Page' tab from the tabs section to the left of the HelpDesk page.

Step 4: Select ‘+’ icon as shown below.

Step 5: Enter the relevant details and select the 'Save' button to create a new group.

How to edit groups for the Help Desk:

Step 1: Select 'ESS Settings' from the left side menu.

Step 2: Select ‘HelpDesk’ tab inside the ESS Settings page.

Step 3: Select 'Groups Page' tab from the tabs section to the left of the HelpDesk page.

Step 4: Select the edit icon corresponding to the group that needs to be edited.

Step 5: Change the relevant details and select the 'Save' button to edit the selected group.

Note: If you are unable to configure the groups for the Help Desk, kindly contact us at [e-mail]